Source-bounded implementation brief

Structured intake for a Open-house lead

For a open-house lead, structured intake should preserve the person’s stated context, create an auditable record and stop before unsupported automation. It does not prove that a production CRM, calendar, messaging or property-data connection is active.

Direct answer

Capture event, property source, attendance intent, contact permission and requested next step only as relevant to this stage. Store source URL, inquiry topic, supplied contact fields, free-text request and timestamp. Use that evidence to decide whether enough context exists to continue or ask one clarifying question, then hand off to the listing team responsible for the event when the stop conditions require it.

Required workflow record

Lead context

event, property source, attendance intent, contact permission and requested next step.

Stage record

source URL, inquiry topic, supplied contact fields, free-text request and timestamp.

Four-step implementation

  1. Collect only the stated event, property source, attendance intent, contact permission and requested next step.
  2. Create the stage record: source URL, inquiry topic, supplied contact fields, free-text request and timestamp.
  3. Use the record to decide whether enough context exists to continue or ask one clarifying question.
  4. Stop when sensitive data, unsupported request, empty inquiry or user request to end; pass context to the listing team responsible for the event when required.

Stop and escalate

Stop automation for sensitive data, unsupported request, empty inquiry or user request to end. Do not use this flow for surprise messaging, implied representation or inaccurate event details.

Evidence boundary

Intake records what the person supplies; it does not validate identity, representation, facts or eligibility. This guide describes a workflow specification, not a deployed integration, legal conclusion, fair-housing approval, response-time promise, conversion forecast or transaction result.

Scope a reviewed workflow

Use this brief to document sources, records, stop conditions and ownership before implementation.

Discuss a custom PropBot Studio workflow